Eternal Flame Urn

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The Shipping times mentioned below are estimates for orders that we have in our inventory and are not guaranteed . Shipping to the USA or other international locations may be delayed due to national customs organizations.

Custom orders or orders for items that we don’t have in our inventory, or don’t have the exact size in stock, will take longer. It usually takes 2 – 4 weeks depending on the individual item and artist, to have individual items carved. Custom orders may take somewhat longer.

Regular Shipping:

The delivery standards for surface/air shipping are usually 2 - 9 business days (Canada), 5 - 12 business days (USA), 6 - 35 business days (Europe) and 6-35 business days to the other continents. If your shipping address is remote, delivery times may increase. These delivery standards are estimates and are not guaranteed.

If for some reason you are not 100 percent satisfied with the piece of art received, please contact us before you return it. We offer you the opportunity to return it, if you inform us within the first five days after delivery, that you would like to return it.

This offer is under the condition that it is not a custom order, it was not worn, it is in the same condition it was originally shipped and we are informed about the return, before it is shipped back. We will send you a return confirmation.

Custom orders or personalized artwork (with personal message/engraving) are not returnable. Down payments for custom orders are also not refundable, if the artwork has been started.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If everything is ok, we will also notify you of your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.